At Poshak, we want you to be completely satisfied with your purchase. Our policy is designed to be fair to our customers while complying with the Australian Consumer Law (ACL).

1. Faulty or Incorrect Items
You are entitled to a refund, replacement, or repair if an item has a major fault. This includes if the item:
  • Is faulty or of unacceptable quality (e.g., significant fabric defects or tearing).
  • Does not match the description or sample shown on our website.
  • Is unfit for its intended purpose.
Note on Fabrics: Please note that slight variations in colour may occur due to photographic lighting or monitor settings. Hand-embroidered or delicate "fancy" suits should be handled with care; we are not responsible for damage caused by improper washing or wear.

2. Change of Mind
We are not legally required to provide a refund or replacement if you simply change your mind, find the item cheaper elsewhere, or ordered the wrong size.
  • Our In-Store Policy: We offer [Exchanges / Store Credit] for change-of-mind returns within [e.g., 7 or 14] days of delivery, provided the item is:
    • Unworn, unused, unwashed, and in its original condition.
    • Still has all original tags and packaging attached.
  • Exclusions: Due to hygiene and customization, we do not offer change-of-mind returns on:
    • Custom-stitched or tailored outfits.
    • Jewelry and accessories.
    • Sale or clearance items.

3. Return Shipping
  • For change-of-mind exchanges, the customer is responsible for all return shipping and handling costs.

4. How to Request a Return
To initiate a return, please contact us within [e.g., 48 hours] of receiving your order:
  1. Email: [insert email]
  2. Order Number: [Insert Order #]
  3. Evidence: Please attach clear photos if the item is faulty.

5. Note

  • (Online return policy applies to online purchases only. In-store purchases follow the in-store return policy.)
  • The in-store return policy is available in-store only.